Refund and Returns Policy
Your right to cancel
If you are a consumer in the EU or EEA you have a statutory right of withdrawal. You may cancel your purchase for any reason within 14 days of the day you (or someone you nominate) receive the goods. This is your legal right under EU consumer law and Swedish distance selling rules, and it applies in addition to anything else on this page.
How to cancel or return an item
- Email contact@augustinholy.com with your order number and which items you want to return.
- We will reply with the return address and instructions. Please wait for those instructions before sending anything back.
- Send the items back without undue delay, and at the latest 14 days after telling us you wish to cancel.
Condition of returned items
Items should be returned in the condition you received them, with any tags still attached. You may handle and inspect an item as you would in a shop; if an item is handled more than that and loses value as a result, we may deduct that reduction in value from your refund.
Items that cannot be returned
Sealed items that are not suitable for return for hygiene reasons cannot be returned once the seal has been broken. This is the only category we exclude.
Refunds
Once we receive your return and have checked it, we refund the amount you paid for the returned items, including the standard delivery cost of the original order. Refunds are made to the original payment method via Stripe, at the latest 14 days after we receive the goods back. Depending on your bank or payment provider it can take a few additional days before the money appears on your statement.
Return shipping costs
Unless the item is faulty, incorrect or not what you ordered, you pay the cost of returning it to us.
Faulty or incorrect items
If an item arrives damaged, faulty or is not the item you ordered, contact us with your order number and photographs of the problem. We will arrange a replacement or a full refund including return shipping, at no cost to you.