FAQ

Orders and payment

Which payment methods can I use?
Payments are handled by two processors, and you choose which at checkout. Stripe handles card (Visa and Mastercard), Klarna and Link. PayPal handles PayPal, Apple Pay, Google Pay and a number of European bank methods (iDEAL, Bancontact, Blik, EPS, Przelewy24, Trustly, MyBank and Multibanco). Card and account details are entered on the processor’s own secure form; this shop never sees or stores your card number.

What currency are prices in?
All prices are in Swedish kronor (SEK) and include Swedish VAT. There is no currency conversion at checkout.

Do I need an account?
No. You can check out as a guest. An account simply makes it easier to follow your orders and save your address.

Shipping

Where do you ship?
Sweden, the EU and EEA, the United Kingdom, the United States, Canada and Australia. Full rates are on the Shipping Information page.

Is shipping ever free?
Yes. Free shipping applies above a certain order value in each destination – from 500 kr within Sweden. The thresholds are listed on the Shipping Information page.

How long does delivery take?
It depends on the item and the destination, so we do not publish a fixed estimate rather than guess. You receive tracking by email as soon as your order ships.

Returns

Can I return something?
Yes. You have 14 days from receiving your order to cancel it, and a further 14 days to send it back. See the Refund and Returns Policy.

Who pays return postage?
You do, unless the item is faulty, damaged or not what you ordered – in which case we cover it.

Still need help?

Email contact@augustinholy.com and include your order number if you have one.